Privacy Policy

 

This Privacy Policy explains how Zockra (“zockra.com”) collects, uses, and protects information in connection with our software products across all platforms we publish on: SuiteCRM Marketplace, Zoho Marketplace, Chrome Web Store, Apple App Store, and Google Play Store.

We build tools that respect your data. Our products are designed so that your data stays with you — not on our servers.

1. Products Covered

This policy applies to all Zockra products including:

  • Revenue Engine AI — for SuiteCRM, Zoho CRM, and SugarCRM
  • TeamPulse — for SuiteCRM and Zoho CRM
  • My Cloud Pilot — iOS and Android mobile app (AWS management)
  • Unreadify for Gmail — Chrome extension
  • All future Zockra products unless a separate policy is published

2. What We Collect — By Product Category

2.1 CRM Extensions (Revenue Engine AI, TeamPulse)

Our CRM extensions run entirely within your CRM environment. They:

  • Read your existing CRM activity data (deals, contacts, tasks, calls, meetings) to generate analytics and behavioral scores.
  • Do not transmit your CRM data to Zockra servers. All processing occurs on your own CRM server or within the CRM’s browser session.
  • Do not store your CRM records externally. No customer data, deal information, or employee records leave your environment.
  • Create lightweight internal tables (SuiteCRM edition only) for caching computed scores — these live inside your CRM database, owned by you.

For the Zoho CRM edition, the extension operates as a browser-based widget using Zoho’s SDK. All data access is authenticated via Zoho’s OAuth system and operates entirely client-side within your browser session.

2.2 Chrome Extensions (Unreadify for Gmail)

Unreadify for Gmail collects zero personal data. The extension:

  • Does not read, store, or transmit the content of your emails.
  • Does not collect your Gmail address, contacts, or any account information.
  • Operates entirely in your browser using standard Gmail DOM manipulation. No network requests are made by the extension itself.
  • Requires only the permissions necessary to detect the Gmail interface and toggle inbox filter views.

2.3 Mobile Applications (My Cloud Pilot — iOS & Android)

My Cloud Pilot is a mobile interface for managing your AWS infrastructure. The app:

  • Does not store your AWS credentials on any Zockra server. Authentication uses temporary AWS STS tokens generated through a CloudFormation-deployed IAM role in your own AWS account.
  • Does not transmit your AWS resource data (EC2 instances, S3 buckets, RDS databases, etc.) to Zockra servers. All API calls go directly from your device to AWS.
  • Collects minimal device information required for app functionality and crash reporting.
  • Uses RevenuaCat to process in-app subscription payments. RevenuaCat’s privacy policy governs data collected during payment processing. We do not receive your full payment card details.

2.4 BYOK AI Features (All Products)

All Zockra AI features use a Bring Your Own Key (BYOK) model:

  • Your AI provider API keys (OpenAI, Google Gemini, Anthropic Claude, Azure OpenAI) are stored within your CRM environment (SuiteCRM/Zoho CRM settings) or on your device — never on Zockra servers.
  • AI requests are made directly from your CRM or browser to your chosen AI provider. Zockra does not act as a proxy for these requests.
  • Your CRM data sent to AI models is governed by your agreement with your chosen AI provider (OpenAI, Google, Anthropic, etc.).

2.5 Website and Contact Forms (zockra.com)

When you visit our website or contact us:

  • We collect the email address and message content you submit via contact forms for the purpose of responding to your enquiry.
  • Standard server access logs may record your IP address, browser type, and pages visited. These are not shared with third parties and are used only for security and performance monitoring.

3. How We Use Your Information

  • To respond to support requests and enquiries
  • To process subscription payments (via RevenuaCat for mobile apps)
  • To send product updates and release notes when you have opted in
  • To improve product functionality based on aggregate, anonymised usage patterns
  • We do not sell your personal information to third parties under any circumstances

4. Third-Party Services

Service Purpose Data shared
RevenuaCat In-app subscription billing (iOS/Android) Purchase receipts, subscription status
Zoho SDK / OAuth Authentication for Zoho CRM extensions Zoho OAuth tokens (browser session only)
AWS SDK Cloud infrastructure calls from My Cloud Pilot Temporary STS tokens — your AWS data goes directly to AWS
Your chosen AI provider BYOK AI features CRM activity summaries you explicitly request — governed by your provider’s policy

5. Platform-Specific Notices

5.1 Chrome Web Store (Unreadify for Gmail)

In compliance with Google’s Chrome Web Store Developer Program Policies:

  • Single purpose: This extension’s sole function is to filter Gmail inbox view between Unread, Read, and Normal states.
  • Permissions used: Access to mail.google.com is required to detect the Gmail interface and apply inbox filter toggles. No other domains are accessed.
  • No remote code execution: The extension does not load or execute code from external servers.
  • No data collection: No user data of any kind is collected, stored, or transmitted.

5.2 Apple App Store (My Cloud Pilot — iOS)

In accordance with Apple’s App Privacy requirements:

  • Data not linked to you: Crash data and diagnostic information may be collected but is not linked to your identity.
  • Data not collected: We do not collect contacts, location, emails, messages, photos, health data, financial information, or browsing history.
  • In-app purchases: Handled by RevenuaCat in compliance with Apple’s StoreKit framework.

5.3 Google Play Store (My Cloud Pilot — Android)

In accordance with Google Play’s Data Safety requirements:

  • Data collected: App diagnostics (crash logs) — not linked to identity, optional.
  • Data not collected: No personal data, financial data, health data, messages, or location data.
  • Data shared: Purchase data shared with RevenuaCat for subscription management only.
  • Security practices: Data is encrypted in transit. Users can request deletion of account data by emailing support@zockra.com.

5.4 SuiteCRM Marketplace

Revenue Engine AI and TeamPulse for SuiteCRM operate entirely within your self-hosted SuiteCRM installation. Zockra has no access to your SuiteCRM server, database, or the data processed by these extensions.

5.5 Zoho Marketplace

Revenue Engine AI and TeamPulse for Zoho CRM operate as browser-based extensions using Zoho’s official SDK. Authentication is handled by Zoho’s OAuth 2.0 system. Zockra does not receive or store your Zoho authentication tokens.

6. Data Retention

We retain contact form submissions and support email correspondence for up to 2 years for the purpose of providing ongoing support. Subscription records are retained as required by applicable accounting and tax regulations.

7. Your Rights

Depending on your location, you may have rights under GDPR (EEA/UK), CCPA (California), or other applicable laws, including:

  • The right to access personal data we hold about you
  • The right to request deletion of your personal data
  • The right to object to or restrict processing
  • The right to data portability

To exercise any of these rights, contact us at support@zockra.com. We will respond within 30 days.

8. Cookies

Our website uses only essential cookies required for WordPress functionality. We do not use analytics, advertising, or tracking cookies. No third-party advertising networks are used.

9. Children’s Privacy

Our products are not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of our products after a policy update constitutes acceptance of the revised terms.

11. Contact

If you have any questions about this Privacy Policy, please contact us at:
Email: support@zockra.com
Website: https://aiiagentspl.zybroz.com

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