Terms and Conditions

 

These Terms and Conditions (“Terms”) govern your use of all software products, extensions, and mobile applications published by Zockra (“zockra.com”). By installing, accessing, or using any Zockra product, you agree to these Terms.

1. Products and Licence Types

Zockra products are distributed through multiple channels. The licence type depends on the platform:

1.1 SuiteCRM Marketplace (Annual Licence)

Products: Revenue Engine AI for SuiteCRM, TeamPulse for SuiteCRM.

  • A non-exclusive, non-transferable annual licence is granted for installation on a single SuiteCRM instance per licence.
  • The licence covers unlimited users on that installation — there are no per-seat fees.
  • The licence renews annually. Failure to renew does not disable the software but discontinues access to updates and support.
  • You may not redistribute, resell, sublicence, or modify the software without written permission from Zockra.

1.2 Zoho Marketplace (Subscription)

Products: Revenue Engine AI for Zoho CRM, TeamPulse for Zoho CRM.

  • Access is provided via a subscription managed through the Zoho Marketplace billing system.
  • Subscriptions may be cancelled at any time through your Zoho Marketplace account. Access continues until the end of the current billing period.
  • Zoho Marketplace’s Terms of Service apply alongside these Terms.

1.3 Chrome Web Store (Free & Freemium)

Products: Unreadify for Gmail.

  • The extension is provided free of charge under a personal, non-commercial licence.
  • Future premium features may be offered as paid upgrades through the Chrome Web Store payment system.
  • Google’s Chrome Web Store Terms of Service apply alongside these Terms.

1.4 Apple App Store & Google Play (In-App Purchases)

Products: My Cloud Pilot (iOS and Android).

  • The base application may be downloaded free of charge.
  • Premium features are available via in-app subscription purchases processed by Apple (App Store) or Google (Play Store) through RevenuaCat.
  • Subscription tiers: Pro Monthly, Pro Annual, and Pro Lifetime. Prices are displayed at the point of purchase.
  • Subscriptions are managed through your Apple ID or Google account. Cancellation must be performed through the respective platform’s subscription management settings.
  • Apple’s Media Services Terms and Google Play’s Terms of Service apply to all in-app purchases.

2. BYOK AI Features

Several Zockra products include AI-powered features that operate on a Bring Your Own Key (BYOK) model.

  • You are solely responsible for obtaining, managing, and paying for AI provider API keys (OpenAI, Google Gemini, Anthropic, Azure OpenAI, or other providers you configure).
  • Zockra makes no representations regarding the availability, accuracy, or output of third-party AI models.
  • Data sent to your AI provider via BYOK features is governed entirely by your agreement with that provider. Zockra has no visibility into, or liability for, such interactions.
  • You are responsible for ensuring your use of AI features complies with your organisation’s data governance policies and applicable law.

3. Acceptable Use

You agree not to:

  • Reverse-engineer, decompile, or attempt to extract the source code of any Zockra product.
  • Use Zockra products in violation of any applicable laws or regulations.
  • Attempt to circumvent licence enforcement mechanisms.
  • Use Zockra products to process data in a manner that violates the privacy rights of individuals.
  • Resell or sublicence Zockra products without written authorisation.

4. Intellectual Property

All Zockra products, including source code, design, documentation, and branding, are the intellectual property of Zockra. These Terms grant you a limited licence to use the software; they do not transfer ownership of any intellectual property.

5. Disclaimer of Warranties

Zockra products are provided “as is” without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that our products will be error-free, uninterrupted, or compatible with all systems, CRM versions, or third-party integrations.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Zockra shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, our products — including but not limited to loss of revenue, loss of data, or business interruption.

In no event shall Zockra’s total liability to you exceed the amount you paid for the specific product giving rise to the claim in the 12 months preceding the claim.

7. Updates and Support

Zockra provides product updates and bug fixes as available. Support is provided via email at support@zockra.com. Support response times and SLA terms are communicated on the relevant product page. Zockra reserves the right to discontinue a product with 90 days’ notice.

8. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms that cannot be resolved informally shall be subject to binding arbitration or, where arbitration is not available, the jurisdiction of the courts applicable to the parties’ location.

9. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of Zockra products after an update constitutes acceptance of the revised Terms.

10. Contact

For any questions regarding these Terms:
Email: support@zockra.com
Website: https://aiiagentspl.zybroz.com

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